F.A.Q

We value transparency and want you to feel 100% satisfied in your experience with us. So please see the frequently asked questions below and if you don't see your answer there, please reach out to us.

My Jewelry

What's my ring size?

You will find our sizing guide in each product page. If you need more help, please do not hesitate to contact us.

What if I need a different size of a current ring?

Please do not hesitate to contact us we will be happy to assist you.

What if my jewelry breaks?

Don’t panic – it happens sometimes. And we can help you get it fixed. Just reach out to us to find the best solution, together.

Shipping

Can I track my order?

Yes, we provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email with a tracking number and instructions on how to track your package.

What shipping options do you offer?

We offer various shipping options, including standard shipping, express shipping, and international shipping. The available options and associated costs will be displayed during the checkout process.

What if my package gets lost or damaged during shipping?

We take great care in packaging and shipping your order securely. In the rare event of loss or damage during transit, please reach out to our customer support team. We will work with you to resolve the issue and ensure your satisfaction.

Do you ship internationally?

Yes, we offer international shipping to select countries. The availability and shipping rates may vary depending on your location. Please review the international shipping options and costs during the checkout process.

Can I change my shipping address after placing an order?

To ensure timely delivery, please double-check your shipping address before completing your order. If you need to make changes, contact our customer support team as soon as possible. Please note that we cannot guarantee address changes once the order has been shipped.

How long will it take to get my order?

The delivery time depends on your location and the shipping method chosen. Typically, orders are processed and shipped within 7 business days based on availability. Custom items lead times can take longer based on demand. You can find estimated delivery times for each shipping option at the checkout.

Can I ship to a different address as a gift?

Yes, you can have your order shipped to a different address as a gift. During the checkout process, you will have the option to provide a separate shipping address. You can also include a personalized message for the recipient.

Do you offer free shipping?

We may offer free shipping on orders that meet certain criteria, such as a minimum order value or during promotional periods. Check our website or subscribe to our newsletter to stay updated on any current free shipping offers.

Returns

Return Policy

We offer a 30 days return policy. After the 30 days we can no longer except returns. We do charge a 15% restocking fee on returns and items must be in like new condition in original packaging.

Return Address

Media Map Pro LLC

4910 Serenity Stone Ct, Cumming GA, 30028

We will send you a return label.

DO NOT RETURN WITHOUT OUR LABEL

We will provide you with a label for returns. If you send a product back without our label we can not ensure/guarantee that it will get to the appropriate location. If it is sent without our label we can not issue a refund on the item.

What we believe

YOU MATTER

We want you to know that YOU matter! It's not just about what you wear. Its about how you feel everyday! We want you to be happy!

Buying from US

When you buy from us it is different! We don't care how much you spend! We want you to have an amazing experience and we want you to know we are here for you! If you have a question please let us know!

You Deserve the World

You deserve the world! Don't ever settle and always go after what you want because you deserve it! Too often in life we settle for the "its okay" and "that will do" ideas. Well not anymore! You deserve the world!

No Limits

Don't be limited by anything! You need to understand that you can do it all and will achieve everything when you feel confident to do it. So don't limit yourself be the confidence you tell your friends to be!

Finding your perfect piece

Yes we design and make many of our own pieces. For the most minimal and beautiful pieces check out our Private Collection by contacting us below.